Questions schools actually ask.

Most classroom panels come in 65", 75" and 86" sizes. Promethean's ActivPanel 9, for example, is offered in all three, each at 4K resolution. The right size depends on room depth and where the back row sits, so we measure the room before recommending one. How Haddock helps: A Haddock consultant can walk the room with you and suggest a size that works from the back row.

Source: Promethean ActivPanel 9 spec sheet

Many current education panels are 4K (3840 × 2160). Promethean's ActivPanel 9 and SAGE's XTR panels, for example, both list 4K resolution. Specs vary by brand and model, so check the spec sheet for the exact panel you're considering.

Source: Promethean ActivPanel 9 spec sheet · SAGE XTR spec sheet

Manufacturers rate the display backlight in hours. Promethean, for example, lists a 50,000-hour LED lifespan for ActivPanel 9. Real-world life also depends on use, heat, and keeping firmware current. Ratings vary by model, so check the spec sheet. How Haddock helps: Our free Panel Wellness Check and Managed Device Services help keep panels updated and running.

Source: Promethean ActivPanel 9 spec sheet

It depends on the brand and model. Promethean publishes a Warranty at a Glance matrix by product, and asks schools to register panels so the warranty can start from installation. SMART's spec sheets list what is included with each model. Ask your Haddock consultant for the warranty terms on the exact model you're quoting.

Source: Promethean Warranty at a Glance · Promethean: When does the warranty period begin?

Yes, it's a good idea. Promethean explains that registering through its Registration Portal can align the warranty start with your installation date, and lists a time window for doing it. Have the serial numbers and install date handy.

Source: Promethean: When does the warranty period begin? · Promethean Registration Portal guide

There isn't one right answer. It depends on your devices (Chromebooks, iPads, Windows), how you manage them, and what software teachers like. We work with Newline, SAGE, Promethean, ViewSonic, SMART and other leading brands, so we can match the panel to your classrooms instead of steering you to one. How Haddock helps: Ask for a side-by-side demo.

Source: Haddock: Interactive flat panels

Yes. Promethean says ActivInspire licenses are included with ActivPanel 9, with the activation key on the side of the panel. On Windows, ActivPanel 9 needs ActivInspire 2.24 or higher, and the panel doesn't need ActivDriver.

Source: Promethean: ActivPanel 9 support for ActivInspire on Windows · Promethean: Explain Everything Whiteboard FAQs

It's a whiteboard app built into ActivPanel 9 and ActivPanel 9 Premium, included at no extra cost. It works offline and doesn't require an Explain Everything account. It appears in the Applications menu once the panel is on firmware 2.1 or later.

Source: Promethean: Explain Everything Whiteboard FAQs

Open the Update app from the panel menu. If the panel is online, tap Online Update Now. If not, Promethean provides a USB update method (FAT32 drive, file placed at the root). Promethean recommends updating from Guest mode and not touching the panel until it fully restarts. How Haddock helps: Managed Device Services includes firmware and app updates.

Source: Promethean: ActivPanel 9 firmware upgrade instructions

Promethean documents several methods: updating through a connected OPS-A2 (online or offline), a USB method, and remote updates through Promethean Admin Tools when an OPS-A2 is connected and visible there. Don't power off during an update.

Source: Promethean: ActivPanel 10 firmware upgrade instructions · Promethean: Update ActivPanel 10 via Admin Tools

It depends on the model. On ActivPanel 9, press the Flame button, open Applications, then the Update app. Promethean has a support article listing the steps for each ActivPanel generation.

Source: Promethean: Where do I find the mainboard firmware version?

OPS is a slot-in computer module for the back of a compatible panel. Promethean describes OPS-A2 as an Android computing module for ActivPanel 10, and publishes a compatibility matrix showing which OPS works with which panel.

Source: Promethean OPS-A2 spec sheet · Promethean OPS and ActivPanel compatibility matrix

Check the exact firmware version first (see the Promethean article for your model), then contact the manufacturer's support or your reseller with that version number. Many districts test a firmware update on a few panels before rolling it out building-wide. How Haddock helps: Our help desk and remote troubleshooting (Managed Device Services) can take this off your plate.

Source: Promethean: Where do I find the mainboard firmware version?

Promethean says ActivPanels aren't designed to wirelessly mirror one computer to several panels. For two panels close together, you can run HDMI out from the first panel into the second. Touch works only on one.

Source: Promethean: Can I display my computer on multiple ActivPanels?

Newline Display Management is a cloud platform for Newline Android displays. It lets IT see displays by group and location, change settings and apps, restart or power off, and use remote support on select models. Newline's guide lists the network ports it needs.

Source: Newline Display Management user guide

SAGE makes interactive flat panels built for education. Its XTR spec sheet lists Android 11 with 8GB memory and 128GB storage. See SAGE's site for current models and sizes, or ask us for a demo.

Source: SAGE · SAGE XTR spec sheet

ViewSonic's myViewBoard Manager is a central management platform for ViewBoard displays, with tools such as remote power, input control and broadcasting messages. Check ViewSonic's page for supported models.

Source: ViewSonic myViewBoard Manager

SMART says SMART Notebook is included with a SMART Board, and spec sheets list what else is included, such as SMART Ink and drivers. What's included can differ by model and series, so check the spec sheet for yours.

Source: SMART Notebook · SMART Board MX (V4) spec sheet

Open Screen Share on the panel to get its 6-digit Panel ID. On the Chromebook, use the Promethean Screen Share sender, enter the ID and a name, and share. The teacher approves who appears from the Waiting Room, and ActivPanel 9 can show up to four devices at once.

Source: Promethean: What is Screen Share? · Promethean ActivPanel 9 user guide

Promethean replaced ActivCast with Screen Share on current firmware for ActivPanel Elements (v4.0 onward) and ActivConnect OPS-G (v2.4.2 onward). ActivCast still works where installed but is no longer updated.

Source: Promethean: Screen Share and ActivCast

Sometimes. That's called touchback, and it depends on the brand and device. Promethean says Screen Share touchback works with Windows and Mac senders, not the Chrome extension or mobile devices. Newline lists touchback for iPad via AirPlay, and its connection chart shows which methods support it.

Source: Promethean ActivPanel 9 user guide · Newline Cast connection method overview

Newline Cast supports Chromebooks through a web browser or Google Cast, and iPhone or iPad through the DisplayNote app or AirPlay. You join with the Session ID shown on the display. Newline's overview chart shows which methods carry audio and touchback.

Source: Newline Cast connection method overview · Newline: Cast from iPhone or iPad

Yes. ViewSonic documents Chromebook casting to ViewBoard displays, and its vCast casting works across Windows, Mac, Chrome, iOS and Android senders. Devices typically need to be on the same network.

Source: ViewSonic: Can I use my Chromebook to cast to the ViewBoard? · ViewSonic: Casting solutions for myViewBoard

SMART boards with the SMART Mirror screen share app support native AirPlay, Google Cast and Miracast, though Miracast needs newer versions. Devices generally need to be on the same network, and IT can turn native sharing on or off in settings.

Source: SMART Mirror: About · SMART Mirror: Network configuration

Wireless casting often depends on network setup, such as devices being on the same network or certain ports being open. Each brand publishes its own network requirements. Many schools also keep a wired HDMI or USB-C connection at the teacher station as a reliable backup. How Haddock helps: We can review the requirements with your IT team before install.

Source: SMART Mirror: Network configuration · ViewSonic: ViewBoard network requirements

Haddock's standard installation includes the brackets, cables and connections to place your new panel within six feet of the teacher's computer. For custom installs, there may be extra parts, and we send a document for review before work starts.

Source: Haddock: Services

No. Haddock has its own team of certified installers, and installation is what they do every day.

Source: Haddock: Services

Often, yes. Promethean, for example, offers height-adjustable mobile stands and publishes a stand compatibility matrix by panel model and size. Some stands require the panel's VESA wall mount. Check compatibility for your exact model.

Source: Promethean: ActivPanel stand compatibility matrix

Yes. Our team installs and relocates panels. Through Dec 18, 2026, relocation of existing panels is free with qualifying new panel purchases (capped at the number of new panels). See us for details.

Source: Haddock: Year-end specials

We offer online training, live web training, and in-person training in half-day or full-day sessions, for panels and our other products.

Source: Haddock: Services

Students have to hear the teacher clearly to learn. Groups like ASHA point to background noise and reverberation as barriers to listening in classrooms, and the ANSI/ASA S12.60 standard sets acoustic targets for core learning spaces. Classroom audio helps keep the teacher's voice clear in every seat.

Source: ASHA: Classroom acoustics · ANSI/ASA S12.60 Part 1

A portable amplifier helps one teacher in one spot. An installed classroom audio system spreads the teacher's voice evenly through the room and can tie into panels and other sources. The right choice depends on the room and how it's used. How Haddock helps: We can assess a few rooms and recommend options.

Source: ASHA: Classroom acoustics

Start with an honest look at coverage, clarity, scheduling, and how it ties into safety announcements. Haddock offers a free guide, "How Does Your Bell and Paging System Measure Up?", to help you assess your system.

Source: Haddock: Bells and paging

Axis Communications designs security solutions for K-12 that combine network cameras, analytics, network audio, and access control. Haddock's AXIS page also notes after-hours loitering alerts and warning messages through network speakers.

Source: Axis: K-12 school security solutions · Haddock: AXIS

AXIS Camera Station is Axis's video management software for live and recorded video, and it can include access control through AXIS Camera Station Secure Entry. See Axis's product page for current features and versions.

Source: AXIS Camera Station 5

HALO is an all-in-one health, safety and vape detector with more than 12 detection sensors. Haddock's HALO page describes its settings as adjustable for each room. See the manufacturer's spec sheet for the current detection list by model.

Source: HALO Smart Sensor (Pelco) · Haddock: HALO

No camera is involved. The manufacturer's datasheet describes HALO as designed for private areas where cameras aren't allowed, without recording audio or video. Check the current datasheet for your model.

Source: HALO IoT Sensor 3C datasheet

Placement and tuning matter. Thresholds are adjustable room by room, and things like airflow, aerosols and cleaning products can affect readings. A clear response plan for staff matters as much as the hardware. How Haddock helps: We help with placement, setup and adjustment.

Source: Haddock: HALO

ClassVR says its Xplorer headset is designed for students from preschool through high school, and it publishes session-length guidance for younger students. Teachers control content and devices from the ClassVR teacher portal.

Source: ClassVR: VR headsets for schools · ClassVR: VR for elementary

ActiveFloor projects interactive games onto the floor that students control with their movement. Its FAQ lists a minimum flat area, power, a minimum ceiling height, and recommends dimmed lighting. Check the FAQ for exact numbers.

Source: ActiveFloor FAQ

WozED offers science, technology and career-based programs, including STEM standards, career pathways, and sample lessons such as a Grade 5 sample.

Source: Haddock: WozED

Education-focused printers are designed with schools in mind. MakerBot SKETCH, for example, has an enclosed build chamber and a particulate filter. Follow the manufacturer's safety guidance, including supervision, ventilation, and letting hot parts cool.

Source: MakerBot SKETCH · MakerBot SKETCH user manual

Many do. IPEVO, for example, says its V4K PRO is a standard USB (UVC) camera that works plug-and-play with apps like Google Meet and Zoom. Compatibility varies by model, so check the maker's spec page.

Source: IPEVO V4K PRO tech specs

Look at device capacity and size, how charging is managed, security (locking doors) and mobility. Anywhere Cart's AC-SLIM, for example, holds up to 36 devices and uses smart charging to balance power across bays. Specs vary by model.

Source: Anywhere Cart AC-SLIM

E-rate funds eligible connectivity: Category One (internet and data transmission) and Category Two (internal connections such as Wi-Fi and switching, managed internal broadband, and basic maintenance). Only items on the current Eligible Services List qualify, and end-user devices like displays generally aren't on it. Check USAC's current ESL for your funding year.

Source: USAC: Eligible Services List

Districts often use a mix of local budgets and state or federal programs, depending on eligibility. We can't give funding or legal advice, but we can provide clear quotes and documentation for your planning. How Haddock helps: Ask about our year-end panel offers through Dec 18, 2026.

Source: Haddock: Year-end specials

Firmware and app updates, OS updates, remote troubleshooting, and help desk support. Pricing is $60 per panel, $45 per teacher or staff device, and $35 per student device, per device per school year. Repairs aren't included, there's a 25-device or $1,500 minimum, and multi-year agreements save money.

Source: Haddock: Managed Device Services

Yes. There's a 25-device or $1,500 minimum. Repairs are not included.

Source: Haddock: Managed Device Services

Yes, multi-year agreements save money. Ask us for a quote for your fleet.

Source: Haddock: Managed Device Services

It's a free visit to check your interactive panels' connections and mounting. You get a simple room-by-room report on what's good and what needs attention, plus a replacement quote at this year's pricing for any issues. Book through your Haddock consultant or the contact form.

Source: Haddock: Year-end specials

Through Dec 18, 2026, buy five qualifying Newline, SAGE or Promethean panels and get one free. It stacks with half-price installation on 3+ panels, up to $100 trade-in credit per working panel, and free haul-away, recycling and relocation (capped at the number of new panels). See us for details.

Source: Haddock: Year-end specials

Yes. Through Dec 18, 2026, we offer up to $100 trade-in credit per working panel, plus free haul-away and recycling, capped at the number of new panels purchased. See us for details.

Source: Haddock: Year-end specials

Haddock Education Technologies serves K-12 schools in Kansas, Nebraska, Oklahoma, Missouri, Illinois and Iowa. Founded in 1978, it has been a Midwest edtech partner for more than 45 years.

Source: Haddock: About

Call (316) 558-3849 x131 or email support@gohaddock.com. In some cases we also work with the manufacturer's support, but either way we make sure you can use the technology you invested in.

Source: Haddock: Services